Service Assist enables agents to access multiple systems for faster access to customer data. They don’t need breaks, they can work 24/7 and they don’t get tired or bored with repetitive tasks,” he added.Įmpowering call centres to give best-in-class customer service They can also help reduce the number of human errors in customer service. They can help solve many customer service issues, such as being able to answer questions quickly and efficiently. “Chatbots have the potential to help organisations cut down costs and improve customer experience. Artificial intelligence-powered chatbots are becoming a very compelling solution for modern businesses,” commented Dr Kam Star, VP of Product Portfolio at SS&C Blue Prism. They are used for a range of different purposes, such as customer service, marketing, and sales. “Chatbots are one of the most popular technologies that are used by businesses today. Part of this solution is chatbot technology.
Blue prism world manual#
This allows call centres to make decisions quickly while passing manual tasks to digital workers, it also allows users to focus on engaging with callers. With Service Assist, call agents get updated customer information in one place. This solution, purpose-built for call centres, is a highly secure enterprise solution enabled by Blue Prism digital workers and provides a lightweight automation layer inside the contact centre ecosystem.
One of the company's solutions is Service Assist, its solution for call centres that reduces call times by up to 75%. Ultimately SS&C Blue Prism enables a digital-first, people-enriched workforce that frees up humans' time to re-imagine work. Its AI-powered digital robots offer highly scalable intelligent automation that is secure, smart and accessible. The company creates value with new ways of working by unlocking efficiencies and returning millions of hours of work back into their businesses. SS&C Blue Prism is a global leader in intelligent automation with over 2,000 users in over 170 countries and 70 industry verticals, 30% of which include companies in the Forbes Global 2,000.
0 kommentar(er)
